Attention Small Business Owners and Managers:
"How does a growing business keep up with customer
service needs while juggling basic sales and management
duties that seem to fill a full business day?"

"How can a small business afford a Fortune 500 Sales
and Customer Service consultant to conduct a customer
service seminar and training program?"

"How can a successful, mid-size company find the time to
respond to customer complaints when they can barely
keep up with the daily sales orders?
Introducing:
"The 1st 5 Minutes"
A complete customer service training and implementation toolkit from
Laurie Brown
Speaker, author, one of America's most effective corporate trainers.

"The 1st 5 Minutes"
is an all-in-one package which will provide businesses of all sizes a comprehensive
customer service program complete with training and presentation tools that make
implementing a customer service policy fast and easy.  
Dear Laurie,

Any organization with sales and customer service
employees would benefit from your message. I will be
sure to recommend your services to our affiliates within
Cendant."

Sincerly,
Karen Drill
Director of HR & Training
Burnet Title
Meet Laurie Brown
Laurie Brown is a speaker, author and
trainer who helps individuals, associations
and companies improve their sales, customer
service and presentation skills.

With the new global economy, companies,
now more than ever, need to distinguish
themselves from their competition. They
need to be viewed by their clients and
customers as something more than a
commodity.
The best way to accomplish this is to create invigorated workforces, who
are dedicated to providing exceptional customer service 100% of the time.

Laurie’s interactive, fun approach to learning allows students to discover
the methods that will help set themselves apart from the competition. Her
clients all agree that working with Laurie has made a difference to their
bottom line.

With more than 18 years of experience as a training facilitator, public
speaker and author, Laurie has earned a reputation as a highly engaging
and effective professional whose work gets results for clients.  

Laurie has a broad background in a variety of training methods, including
workshops, satellite distance learning, video and film. She has conducted
training for clients from Ford, General Motors, GMAC, BMW, Volkswagen,
UAW-Ford, and Visteon to Kmart.  She has provided facilitation and training
on subjects as varied as customer service, product knowledge, brand,
equal application/diversity, marketing and sales, value analysis, shop
productivity, finance and presentation skills.  Her training career has taken
her across the United States and abroad, working with culturally diverse
audiences at all corporate levels.

Laurie is equally passionate about caring for the customer.  Because she
believes all businesses need to be consumer oriented, she has worked with
students in plants, dealerships and corporations, helping them become
more customer focused.

Her excellent communication skills and supportive approach to learners
have earned her the highest evaluations from trainees and clients alike.
And now, Laurie brings her expertise and
know-how to your business with this
Multi-media customer service toolkit.  
"The 1st 5 Minutes"
is a total, all-in-one package which includes Laurie's latest e-book:  
The 1st 5 Minutes, a comprehensive and innovative approach to
customer service incorporating Laurie's fresh and unique
perspective on service and sales.  

You will also receive:
  • Three live recordings of Laurie conducting her
sales and customer service seminars
  • Laurie's very own PowerPoint templates that you can modify
for your own company's training needs
  • Laurie's "7 Qualities of Customer Care" an easy to learn checklist
    of customer service policies no company should be without, in a
    formatted document easy to print, laminate and mount in your office.
  • A customized quiz you can implement at your company to test
    effectiveness of your customer service program.
  • SOME MORE STUFF????  Help.
    Individual
Price
 Toolkit
“The 1st Five Minutes” e-book
 $22.00
 Included
3 Audio recordings of live Laurie Brown
Training Sessions and Seminars
 $45.00
 Included
Professionally designed PowerPoint
Templates to be utilized in “The 1st 5
Minutes” training of your employees.
 $15.00
 Included
“7 Qualities of Customer Care” – Designed
and formatted for your office wall, just add
your logo, print, laminate and post as a
reminder for all of your customers.
 $30.00
 Included
Customized training quiz to be used after
your training sessions so you can be sure
your staff is on board with your new,
customer service policies.  
 $15.00
 Included
  Total Cost:
 $157.00
 $49.00
 
You Save:
$108.00
  
If you order today you will only pay $49.00 for a product that has over
$150.00 worth of product and bonuses. YOU SAVE $108.00 on the whole
package and bonus items... that's a 69% saving!

$49.00 is a miniscule investment for such a comprehensive customer
service toolkit like this. Don't forget the price is tax deductible if you are
using it for your business.

And because this whole package is a digital, multi-media
toolkit, the Whole Package Is Available To You In Just Five
Minutes:
.